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If you have questions or need additional assistance, please feel free to call us at 205-879-5369 or 1-888- 560-3436. Our office hours are Monday through Friday from 8:30 a.m. to 4:30 p.m. If you need to reach us after regular business hours, you can leave a message or connect to our answering service to speak Frequently asked questions
Q: What is the difference between a “cc” and an “ml”? Q: How much water do I use to mix the Novarel, or Pregnyl (HCG)? A: The vial contains 10 ml, you only need to use 1 ml. Q: Should I use up all of one diluent (water) before I use another one? A: No. You should always use a new diluent (water) every time you mix a shot. Q: When I mix several vials into one shot, I end up with less volume to give my shot than when I started A: No, it is impossible to get every last drop out of each vial/amp. Just do the best you can! Q: The volume of the medicine in my Follistim AQ or Gonal-f pen shot seems so small. Am I getting my A: Yes, the medication in the Follistim AQ and Gonal-f pen is very concentrated, so it does seem like a small volume compared to some other drugs that require mixing. Q: What happens if I dial my Follistim AQ dose and give the shot, but the pen stops before it reaches A: The Follistim pen will stop when your cartridge is empty. For instance, if your full dose is 150 IU, and the pen reads 50 IU when it stops, this means that you simply load a new cartridge and give a second shot of just 50 IU in order to ensure you receive your full dose. Also remember if you accidentally dial past your dose, dial all the way to the end and start over. NEVER dial backwards, or you will waste Q: Do I need to prime my Gonal-f pen before every dose? A: You only need to prime the first time you open each new pen and begin using it. Q: I have dialed my dose on the Gonal-f pen, but when I pull the injection button out, my dose arrow does not show on the dosage confirmation scale (the red arrows and numbers). What does this mean? A: The last arrow that is showing will tell you how much medication is left in your pen. You can either open a new pen and dial your entire dose, or give what is left in your current pen, then open a new pen and dial the remaining units and give what is left in a second shot. Q: Can I return any leftover medication I may have? A: Fortunately both Federal and Alabama State Law prohibit this practice. The laws state that once medication is dispensed from a pharmacy, it cannot be returned. This is for your safety and also serves to insure product quality. You can be assured that medication you receive from us has never been in any other patient’s possession. This greatly reduces any chance of improper storage or product tampering. Q: Does my medication need to be refrigerated? A: Most of it does not need to be refrigerated; however, the following items do require refrigeration: Cetrotide 0.25mg (the 3.0mg kit does not require refrigeration) Micro-Dose Leuprolide 40 mcg/0.2ml (not the Leuprolide/Lupron 2week kit) Follistim AQ (refrigeration recommended only until you insert it in the pen, once the cartridge is punctured, it may be stored at room temperature for up to 28 days) Gonal-f pens (refrigeration recommended only until you puncture with a pen needle, then it may be stored

Source: http://www.spsrx.net/files/2011/06/Fertility-FAQ.pdf